I've Been Banned

Question

I receive the error "Banned from Casual Matchmaking" or "You have been banned from this server" when attempting to join a qtland server. What does it mean?

Answer

This message indicates that your account has been banned from a qtland server. There are several important considerations for accounts banned from qtland servers:

Player Support cannot remove the ban on your account

A 20-minute automatic account restriction from a successful vote kick is temporary and cannot be removed by Player Support. A cheating ban is applied if your account is found participating in disruptive activities that hinder the overall experience for others. This includes using third-party software to gain unfair advantages over other players. Cheating bans are permanent and non-negotiable.

Player Support never communicates outside of Support Tickets

Player Support never communicates about your active qtland bans on Discord, or on other social media platforms. Our FAQ will show you how to contact player support.

The ban only applies to qtland servers

The ban applied to the Steam account will be only active on qtland servers. Bans from Team Fortress 2, will not carry over to Counter-Strike: Global Offensive. The ban will only carry over if the Steam account is restricted from playing qtland servers on both games.

Details of the ban will not be provided

Player Support cannot disclose details regarding the active restrictions placed on the Steam account. Any requests for this information will be ignored.